1. The product
Vel Events sells event management and production services: planning, design direction, vendor coordination, technical production, and show-calling. Package prices on this website are starting retainers, exclusive of venue hire unless a proposal says otherwise. They are invitations to treat, not a binding offer until we issue and you accept a statement of work.
2. Enquiries and booking
Submitting the contact form does not reserve a date. A date is held when the retainer invoice is paid. We may refuse a brief that we cannot staff, that is unsafe, or that conflicts with an existing hold.
3. Fees and vendors
The studio retainer covers our labour as listed in the package or statement of work. Catering, florals, talent, décor fabrication, generators, and similar third-party costs are vendor pass-throughs. They may be billed through us or paid by you directly. Coordination fees, if any, are itemised. Taxes apply as required by law.
4. Payment
Typical structure: retainer to hold the date, a production instalment after the technical plot is signed, and a final balance before load-in. Late balances may pause vendor confirmations. We do not run a consumer shopping cart; invoices are the checkout.
5. Changes, postponement, cancellation
Retainer fees are non-refundable once a date is held, because crew and vendors are blocked. Postponement is treated as a new date if the original window is released. Cancellation after production instalments follows the schedule in your statement of work. Vendor cancellation rules are those vendors’ own terms.
6. Client duties
You appoint one decision-maker. You provide guest counts, brand assets, speaker lists, and approvals on the dates we set. Delay on your side can increase cost or drop cues. You are responsible for permits the venue requires unless we have contracted to obtain them.
7. Show day
We call the event according to the signed run-of-show. Weather, venue power, artist no-shows, and guest conduct are not fully in our control. We will mitigate. We are not liable for losses caused by third parties we did not contract, or by instructions you give against our written advice.
8. Media
Photographers and videographers own their masters unless assigned in writing. Vel Events may use approved stills and recap films on Vel Events TV and social channels. You may opt out in the statement of work.
9. Website
Content on this site describes our services and packages. It is not legal, financial, or venue advice. We may update prices and inclusions. The statement of work for your date is the contract.
10. Law
These terms are governed by the laws of India. Courts in Chennai have jurisdiction, without limiting any non-waivable consumer rights.
Questions: [email protected]. See also the privacy policy and FAQ.